We’re here to help
RoamReel Support
Find quick answers below or email us if something is not working as expected.
Include your iOS version, RoamReel version, approximate time of the issue, and Reel ID if available. Never email private photos, videos, passwords, App Store receipts, or payment information.
Subscriptions
How does the 3-day trial work?
Eligible new subscribers choose Weekly, Monthly, or Yearly before starting the trial. Unless cancelled, Apple charges the selected plan when the trial ends. The Yearly plan is one annual payment. Eligibility and localized prices are shown by the App Store before confirmation.
How do I cancel or change my plan?
Open RoamReel Settings and choose Manage Subscription, or manage subscriptions in your Apple Account settings. Deleting RoamReel does not cancel a subscription.
How do I restore a purchase?
Open RoamReel Settings, choose Restore Purchases, and make sure the device is signed in to the Apple Account used for the purchase.
Reels and media
Where is my finished Reel?
Open My Reels. Rendering can continue on the server when the app is in the background. You can play, save, share, or delete a completed Reel there.
What if rendering takes longer than expected?
Keep an internet connection available and check My Reels again later. If the Reel shows an error, retry once. If it continues, contact support with the approximate time and Reel ID.
How do soundtracks work?
Choose an original RoamReel track before rendering, or export without one and add a sound inside Instagram, TikTok, Facebook, or another destination app. Third-party sound availability is controlled by that service and region.
How do I delete a Reel?
Use Delete on the corresponding item in My Reels. It disappears from your library immediately, and RoamReel completes the private-storage cleanup in the background.
Privacy and terms
Read the RoamReel Privacy Policy.
RoamReel uses Apple’s Standard Licensed Application End User License Agreement.